Managed Infrastructure

Keno Kozie Associates combines law firm experience, real-world technical expertise, and a commitment to customer service in managing our clients’ information technology environments. We proactively manage your infrastructure and IT environment to minimize information processing disruptions, avoid catastrophic failures, and reduce IT support costs.

Dedicated Network Operations Center that runs 24/7/365 that specializes in the following: Complete infrastructure monitoring, management, and issue resolution

For Servers

  • End to end physical, virtual, and cloud server monitoring with preventative and corrective maintenance
  • Enhanced critical application monitoring with preventative and corrective maintenance for, but not limited to, Exchange, SQL, and Document Management Systems
  • Hypervisor and chassis monitoring with preventative and corrective maintenance
  • Antivirus administration with threat response and mitigation
  • Full lifecycle backup monitoring with preventative and corrective maintenance
  • Monthly backup test restores
  • Monthly or quarterly operating system patching with custom scheduling
  • Complete vendor management for failed components and support services
  • High touch custom check lists performed monthly
  • Warranty tracking and renewal processing

For Networking Equipment

  • End to end firewall, router, switch and wireless monitoring with preventative and corrective maintenance
  • Configuration backup management with corrective maintenance
  • End to end storage monitoring with preventative and corrective maintenance
  • Other network devices and appliance monitoring with preventative and corrective maintenance
  • Complete vendor management for failed components and support services
  • Warranty tracking and renewal processing

For User Management

  • User active directory administration including: new user creation, departing user administration, permissions, and access control
  • User email administration including on-premise and cloud solutions

For Vendor and Facilities Management in Support of the IT Infrastructure

  • Complete vendor management for all hardware and software under warranty
  • ISP management
  • Data center management
  • Client building management
  • Cloud solutions management
  • Domain registration and SSL management
  • Spam and web filter solution administration

Administrative Oversite and Reporting

  • Custom monthly reporting with executive summary
  • Custom dashboarding and ticket analytics
  • Dedicated monthly meeting with managed services management team
  • Detailed issue notification and change control process
  • Custom onboarding with a dedicated team

What Sets Us Apart From Other Service Providers

  • Dedicated 24x7x365 Network Operations Center
  • Microsoft, Cisco, and VMware certified engineers
  • Lite monitoring system with agentless configuration
  • Vendor and product agnostic
  • Advanced analytics reporting with Tableau

Recent News

February 16, 2021 in Blog

On-Demand Webinar: Data Governance in the MS Teams Era – How Today’s Digital Solutions Help Mitigate Data Sprawl

In case you missed it... Today, there is more data than ever, coming from more places both inside and outside an organization and changing constantly. Microsoft Teams is a driver of a wealth of the data. This data provides tremendous…
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January 28, 2021 in News, Press Releases

Keno Kozie Executive Named to ILTA Partner Advisory Council

CHICAGO – JANUARY 28, 2021 – Keno Kozie Associates, Ltd., a leading provider of information technology design, service and support to law firms and legal departments, today announces Sue Keno, managing director, has been named to the ILTA Partner Advisory…
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HELP DESK
OUTSOURCING

INFORMATION TECHNOLOGY SERVICES

ADVANCED
APPLICATIONS

MANAGED
INFRASTRUCTURE

TRAINING

SECURITY