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ILTA Roundtable Discussion – Managing a Merger: Combining Service Desks & Cultures

By November 19, 2021 No Comments

In a roundtable discussion that took place on November 19, 2021, experts came together to discuss how consolidating service desks can help standardize ITSM processes and improve customer service and IT workflow. A consolidation is a highly visible and mission critical project and one that will change the public face of IT. Firms need to get it right. This roundtable discussion showcased how one firm navigated a merger and consolidated service desks.

Moderator:

Jack Recinto, Senior Applications Director, Vedder Price, P.C.

Panelists:

Sue Keno, Managing Director, Keno Kozie Associates

Martin Catania, President, Keno Kozie Associates

Access the recording of this roundtable.

Nicolle Martin

Author Nicolle Martin

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