Help Desk Outsourcing
Professional, efficient and experienced support
Comprehensive solutions for document management and automation
Proactively managing your IT infrastructure and environment
Design, implement and support systems critical to daily operations
Team training to leverage productivity with technology
Information is the lifeblood of your firm. You and your clients count on it to be there when you need it. Managing that information, the infrastructure supporting it and the professionals using it is becoming more and more complex, and the choices of how to deal with that complexity bring constantly evolving technical, budgetary and staffing challenges.
Keno Kozie can help. Keno Kozie Associates is the IT partner of choice for law firms across America. Hundreds of firms have chosen to entrust their reputation and business to our team of experienced IT specialists. From 24x7x365 help desk outsourcing to complete system design, implementation, training and support; our clients rely on Keno Kozie’s experience and expertise.
We recognize the importance of information, communication, and access for legal professionals and their clients. Our practical and cost-effective services complement and enhance your firm’s technology operations.
What Our Clients Are Saying …
“Crowe & Dunlevy has relied on Keno Kozie as its managed services and Help Desk provider for more than 10 years. From providing core functionality to our lawyers, to staying ahead of our clients’ expectations on data security, to designing systems that allow our teams to work seamlessly in remote environments, Keno Kozie has consistently delivered for our firm.”David Sullivan - Attorney at Law, VP TechnologyCrowe & Dunlevy
“Critical to our success has been the great partnership that we have formed with the Keno Kozie team. We have been able to create a collaborative and interactive relationship that is very different from most vendor client arrangements. Keno Kozie has brought a depth of shared service knowledge, along with tactical expertise from multiple previous engagements that has enhanced the approach developed by our core team. This integration of our teams has allowed us to produce a dynamic service strategy, based on best practices and world class implementation techniques.”Fernando R. Torres - Director of Technology & Information ServicesEversheds Sutherland
“Keno Kozie once again showed their value during our recent work from home transition. Keno was with us planning the possibility of a work from home scenario in the weeks leading up to the abrupt transition. Keno advised on what remote work would look like and provided workable solutions that met our time and equipment constraints. When the sudden conversion happened our firm was ready and had everyone working on Day 1. Keno technicians were available to assist our users with any connectivity issues and are still there for us today.”Timothy R. Quigg - Director of TechnologyLevenfeld & Pearlstein, LLC
“With most companies, the strength and skill of your technology partners and service providers are seen in times such as the current COVID-19 pandemic. With very little notice, the Keno Kozie leadership team engaged key engineers to complete a critical assessment of our Citrix environment which proved to be crucial to the success of our newly instituted work from home requirement. With 90% of our employees working from home, we anticipated an increase in the number of technical support incidents of which the Keno Kozie support desk has successfully managed well and communication from key leaders never wavered.
The support we have received during the crisis has been stellar and are pleased to have a partnership with Keno Kozie.”LaTesha Blair - Chief Information OfficerBurr & Forman LLP
“My K2 team is going above and beyond as usual. Multiple people (at NTI) call me weekly to tell me how smart, kind and innovative they are when it comes to solving IT issues. They have also been vital to our current projects.
The support we have received during the crisis has been stellar and we are pleased to have a partnership with Keno Kozie.”Laura Kiefer - Director of Administrative OperationsNuclear Threat Initiative
“As a firm administrator for more than 20 years, hiring Keno Kozie has been the best management decision of my career.
After trying a number of other IT vendors, I didn’t think an IT vendor existed that could provide excellent, consistent, reliable IT services at a reasonable price. K2 proved me wrong….Keno Kozie promised and delivered 110% on every promise made.
Worth every cent and more. Only regret is that we didn’t make the switch sooner.”Carol S. Hindle - AdministratorCarney, Kelehan, Bresler, Bennett & Scherr LLP
“Our firm became a client in 2002. Keno Kozie are client-oriented professionals, committed to analyzing and resolving issues day or night. They provide outstanding support, maintenance, system security and backup for our network. They suggest cost efficient investing solutions for tomorrow’s technology today. Keno Kozie goes above and beyond; they are a complete technology solution.Teresa Kielba - IT AdministratorHodges Loizzi Eisenhammer Rodick and Kohn LLP
The support we have received during the Coronavirus crisis has been stellar and we are pleased to have a partnership with Keno Kozie.”
“We are very pleased and impressed with the service we receive from Keno Kozie. Everyone at Keno Kozie listens to us and they “get it”. Keno is providing service to our law firm of 300+ users in three (3) different offices. The analysts respond to our callers and our questions almost immediately and address each problem accurately and effectively, night or day, weekday, weekend or holiday. The on-boarding process of working together was seamless and efficient.
This organization truly appreciates their customers.”Susan Zavesky - User Services ManagerCalfee, Halter & Griswold LLP
The Complete Legal IT Outsourcing Provider
The search for a legal IT outsourcing provider seldom begins with a single need of new hardware or software. Many businesses often look for new IT support because of poor communication or other issues that have little to do with technology. Founded in 1989, Keno Kozie is focused on being the complete Managed IT Service provider and delivering knowledgeable and professional end-user support to leading firms across the globe.
Customer-Centered | Focus on Quality | Flexibility | Perspective